Companies with large workforces and multiple products have big challenges when it comes to providing up-to-date information and the decision points their service agents need to collaborate and fix problems. Gemba Software Solutions software-as-a-service product ProcedureFlow reduces training time and increases consistency by guiding employees through complex processes with small hyperlinked flowcharts.
Every industry struggles with documentation and maintenance of standard operations procedures. Gemba helps centralize procedures, make them easy to follow, and engage the entire organization in keeping them up-to-date. Gemba's customers have been able to decrease cross training time by over 75 percent and reduce the time it takes for new employees to become competent by 50 percent.
Gemba Software Solutions is a spin-off of Saint John, New Brunswick-based company Innovatia, who also invested $750,000 in the new company.